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Our Symantec Consumer Products Support Policy
Author: Eldon Martin
Updated:  01-05-06

Effective December 2005, Great Cove Technologies will no longer provide support for the installation of consumer security products from Symantec such as Norton AntiVirus and Norton Internet Security.  This policy has become necessary because of the numerous problems with these applications, and the lack of information available from Symantec to troubleshoot these problems.  Installation of these products, even by skilled technicians, can take hours - making it impossible to provide cost-effective service to our customers.

However, Great Cove Technologies will provide assistance with the removal of these programs, and the installation of comparable products from other software vendors.  Also, we will continue to provide installation services for the corporate versions of Symantec products.

We urge our customers to consider virus-protection products provided by companies other than Symantec. Our favorite is AVG, which is free for home use and available from free.grisoft.com.  A version for business use is available for purchase from www.grisoft.com.

We also recommend customers stay away from the McAfee line of products.  Although these have been somewhat more reliable than Symantec's consumer products, they are also known to cause costly installation problems.

Lastly, it is important that computer users recognize that virus protection software alone will not prevent all types of attacks from viruses and malware.  Because of the large number of new viruses appearing each day, it has become impossible for anti-virus software vendors to keep pace.  For that reason, precautionary measures must be taken by users to protect their computers from infection.  For more information, ask for a copy of our virus prevention tips.

 

Copyright(c) 2005 by Eldon Martin